logo house of francheska international sellers specializing in antique, vintage and estate jewellery, top ten business for the south west region barclays trading places awards 2008


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Customer Information

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How to Place an Order

Online Shopping - Arriving Soon
The new Emporium shop ecommerce site is arriving soon, thank you for your patience. What is Ecommerce? e-commerce is a transaction of buying or selling online. Electronic commerce raws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange, inventory management systems, and automated data collection systems.

Offline Shopping
Whilst we prepare the Emporium shop ecommerce site you can buy goods offline, if you see an item/s you wish to buy please contact us on this link: www.house-of-francheska.co.uk/contactus.html > > > with the item number, short description and price and then we'll arrange an invoice. Method of payment is through Bank Credit Transfer (Worldwide and UK) and Cheque (UK only). As soon as your payment is received we'll contact you when your item/s will be dispatched, we send your parcel via Royal Mail Signed for Service and provide the tracking number. The UK can receive parcels within 1-3 working days and for International it's approx 10 working days depending on customs for your country.

Shipping and Delivery

free worldwide shipping


Each individual item has its own presentation box and wrapped securely in bubble wrap for safe and secure arrival.

We send items in an appropriate sized jiffy bag and for multiple items we'll send in a secure box.

All parcels are sent by Royal Mail signed for service to ensure safe arrival and provides a tracking reference number.

United Kingdom
Option 1 - Free Shipping by Royal Mail Signed for Service the delivery time is approximately 1-3 working days
Option 2 - Royal Mail Next Day Delivery (NDD) Special Delivery by 1pm - Shipping Rate: £8.55 if you would like this delivery service please contact us through the online secure form with the item number, short header description and the price, we'll then adjust the online price to include the shipping rate. When the price is adjusted we will contact you by email to proceed with payment. www.house-of-francheska.co.uk/contactus.html > > >

International
Option 1 - Free international shipping by Royal Mail International Tracked and Signed - our overseas customers have given us positive feedback when we send parcels by this service.
International customers - please note: Import duties, taxes, and charges aren't included in the item price these charges are the buyer's responsibility, and delivery time depends on customs for your Country

Method of Payment

Payment accepted from National and International Customers

All prices are fully inclusive of VAT at the applicable rate

Option 1

powered by worldpay credit cards logo Worldpay is our online secure payment gateway and accept currency £ pounds sterling for UK payments. Worldpay has been a pioneer in card payments, multi-currency processing, online payments and contactless, and is aiming to lead the way in expanding global reach, data analytics and optimisation, and the emerging field of integrated payments. To find out more about Worldpay please visit this link: www.worldpay.com/uk

Option 2

PayPal Acceptance Mark

House of Francheska Business Verified Paypal account holders since 2005. Paypal is trusted by millions Worldwide with no transaction fees being incurred to the buyer. You don't need a Paypal account to use your credit card, and all major Credit/Debit cards accepted, also Paypal accepts currency Canadian Dollar, Euro, Pound Sterling, US DollaYen and Australian Dollar.

Option 3
bank transfer What's a bank transfer? Wire transfer, bank transfer or credit transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account or through a transfer of cash at a cash office. If you would like to pay for your order by Bank Transfer please contact us with the item number, description, price and chosen method of payment through the online secure form www.house-of-francheska.co.uk/contactus.html > > >. When your form is received we will send an email invoice with order and shipping information along with our bank details for payment. Your order is shipped out on the same day as payment is received.

Option 4
cheque logo Cheques are only accepted from the United Kingdom made payable to 'House of Francheska' if you would like to pay for your order by a Cheque please contact us with the item number, short header description, price and chosen method of payment through the online secure form www.house-of-francheska.co.uk/contactus.html > > >. When your form is received we will send an email invoice for payment or if you wish we can send the invoice through regular post. When you send the cheque please ensure you have your name, address and invoice number on the back of the cheque, allow 5 business working days for your cheque to clear. When payment is received and cleared in our bank we'll dispatch your order the same day.



Option 5
postal order logoWe accept postal orders from the UK made payable to 'House of Francheska' this method of payment is instant and your order is dispatched on the same day. If you would like to pay for your order by a Postal Order please contact us with the item number, short header description, price and chosen method of payment through the online secure form www.house-of-francheska.co.uk/contactus.html > > >. When your form is received we will send an email invoice for payment or if you wish we can send the invoice through regular post.

Returns and Refunds

If the product has been damaged in transit or is faulty or you are not completely satisfied please contact us within 3 days of delivery receipt. When you receive your order, and you're not satisfied you have up to 7 days to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally dispatched from us. You must contact us to confirm which items are being returned and you'll be liable to pay for the full postage on the returned goods.

We cannot refund on any pierced earrings and body jewellery or any other item that has a piercing this due to health reasons. Please do not ask for a refund on these items.

Any free gifts associated with returned item(s) must also be returned at the same time. Please return item(s) to the address shown on your invoice along with a note for the reason of return. Refunds will be made to the original charged account on receipt of the returned goods.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

contact us

You can contact us via regular email or you can use the secure online form www.house-of-francheska.co.uk/contactus.html > > >

Please note our new address and telephone number as above
we moved from Fishponds, Bristol to our new address in June 2013

Our Guarantee
We guarantee a 7 day, no risk return policy - please read our terms and conditions before placing an order www.house-of-francheska.co.uk/policies.htm > > > . All our customers can view their purchase when delivered and if not completely satisfied you can contact us for a full refund, terms and conditions apply. This will allow you to make your own personal decision for complete satisfaction.

More Information

Short of Funds? We can provide a Layaway Service www.house-of-francheska.co.uk/layaway.htm > > > for your chosen item with an easy instalment plan to suit your needs, contact us if you require this service with the product code, short description of item(s) and we'll contact you by return within 8 hours.

Any concerns about online shopping security please read Online Shopping Security > > >

If you have any queries please do not hesitate to contact us > > > we want your online shopping experience to be as stress free as possible.




House of francheska top 10 business in the south west region of the uk barclays trading places award 2008

House of Francheska, Barclays Bank PLC Trading Places Award 2008 > > >


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we are listed in the antiques, collectables and memorabilia specialist directory

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