logo house of francheska international sellers specializing in antique, vintage and estate jewellery, top ten business for the south west region barclays trading places awards 2008

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Customer Information

How to Place an Order | Shipping and Delivery | Method of Payment | Returns and Refunds | Our Guarantee

How to Place an Order

Online Shopping
The Emporium Shop tab is located at the top of the website, it's an easy and quick shopping experience. You don't need to sign up and register for an account with us, all orders are guest checkout. The cart is automatically updated for 1 or multiple items and the total amount is currency GBP we also accept EUR and US Dollars on checkout.

The Order Process

Click on the emporium shop tab to choose and click the category area you wish to view.

You'll be taken to all the items to buy, click your chosen item to view full details including description, pictures, and Add to Bag.

If you decide to buy an item you can view the basket and also the shopping bag to see your item, click to proceed with the secure payment gateway WorldPay accepting all major credit/debit cards and also you have the option to use PayPal, plus for offline payments you can choose to pay via cheque and bank credit transfer.

You'll be sent a confirmation of your payment and an order acknowledgement.

Your order will be processed ready for shipping.

When payment has cleared we'll send your parcel and paid invoice on the same day by Royal Mail Signed for Service with tracking number for all Worldwide parcels for safe and secure arrival.

Offline Shopping
You may prefer to buy items offline rather than using the online cart, if you would like this option and see an item/s you wish to buy please send us the item number, short description and price and we'll arrange an invoice. There's 3 options to pay for your order by PayPal, or Bank Credit Transfer (Worldwide and UK) and also Cheque (UK only). As soon as your payment is received we'll contact you when your item/s will be dispatched, we send your parcel via Royal Mail Signed for Service and provide the tracking number. The UK can receive parcels within 1-3 working days and for International it's approx 10 working days depending on customs for your country. If you would like the offline buying service please contact us on this link: www.house-of-francheska.co.uk/contactus.html > > >

Shipping and Delivery

free worldwide shipping

Each individual item has its own presentation box and wrapped securely in bubble wrap for safe and secure arrival.

We send items in an appropriate sized jiffy bag and for multiple items we'll send in a secure box.

All parcels are sent by Royal Mail signed for service to ensure safe arrival and provides a tracking reference number.

United Kingdom
Option 1 - Free Shipping by Royal Mail Signed for Service the delivery time is approximately 1-3 working days
Option 2 - Royal Mail Next Day Delivery (NDD) Special Delivery by 1pm - Shipping Rate: £8.55

Option 1 - Free international shipping by Royal Mail International Tracked and Signed - our overseas customers have given us positive feedback when we send parcels by this service.
International customers - please note: Import duties, taxes, and charges aren't included in the item price these charges are the buyer's responsibility, and delivery time depends on customs for your Country

Method of Payment

Payment accepted from National and International Customers
All prices are fully inclusive of VAT at the applicable rate

powered by worldpay logo WorldPay is our online secure payment gateway integrated with PayPal and accept all major credit/debit cards and currency GBP, EUR and USD. WorldPay has been a pioneer in card payments, multi-currency processing, online payments and contactless, and is aiming to lead the way in expanding global reach, data analytics and optimisation, and the emerging field of integrated payments.

PayPal House of Francheska Business Verified Paypal account holders since 2005. Paypal is trusted by millions Worldwide with no transaction fees being incurred to the buyer. You don't need a PayPal account to use your credit/debit card, we accept currency Pound Sterling, Euro amd US Dollar.

Bank Transfer
bank transfer What's a bank transfer? Wire transfer, bank transfer or credit transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account or through a transfer of cash at a cash office.

Purchasing Offline - If you would like to buy an item offline by Bank Transfer please contact us with the item number, description, price and chosen method of payment through the online secure form www.house-of-francheska.co.uk/contactus.html > > >. When your form is received we will send an email invoice with order and shipping information along with our bank details for payment. Your order is shipped out on the same day as payment is received.

cheque logo Cheques are only accepted from the United Kingdom made payable to 'House of Francheska'

Purchasing Offline - If you would like to pay for your order through the offline process by a Cheque please contact us with the item number, short header description, price and chosen method of payment through the online secure form www.house-of-francheska.co.uk/contactus.html > > >. When your form is received we will send an email invoice for payment or if you wish we can send the invoice through regular post. When you send the cheque please ensure you have your name, address and invoice number on the back of the cheque, allow 5 business working days for your cheque to clear. When payment is received and cleared in our bank we'll dispatch your order the same day.

Returns and Refunds

If the product has been damaged in transit or is faulty or you are not completely satisfied please contact us within 3 days of delivery receipt. When you receive your order, and you're not satisfied you have up to 7 days to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally dispatched from us. You must contact us to confirm which items are being returned and you'll be liable to pay for the full postage on the returned goods.

We cannot refund on any pierced earrings and body jewellery or any other item that has a piercing this due to health reasons. Please do not ask for a refund on these items.

Any free gifts associated with returned item(s) must also be returned at the same time. Please return item(s) to the address shown on your invoice along with a note for the reason of return. Refunds will be made to the original charged account on receipt of the returned goods.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Our Guarantee
We guarantee a 7 day, no risk return policy - please read our terms and conditions before placing an order www.house-of-francheska.co.uk/policies.htm > > > . All our customers can view their purchase when delivered and if not completely satisfied you can contact us for a full refund, terms and conditions apply. This will allow you to make your own personal decision for complete satisfaction.

More Information

Short of Funds? We can provide a Layaway Service www.house-of-francheska.co.uk/layaway.htm > > > for your chosen item with an easy instalment plan to suit your needs, contact us if you require this service with the product code, short description of item(s) and we'll contact you by return within 8 hours.

contact us

You can contact us via regular email or you can use the secure online form www.house-of-francheska.co.uk/contactus.html > > >

Please note our new address and telephone number as above
we moved from Fishponds, Bristol to our new address in June 2013

Any concerns about online shopping security please read Online Shopping Security > > >

If you have any queries please do not hesitate to contact us > > > we want your online shopping experience to be as stress free as possible.

House of francheska top 10 business in the south west region of the uk barclays trading places award 2008

House of Francheska, Barclays Bank PLC Trading Places Award 2008 > > >

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