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Internet Shopping Security Information

Sometimes you will read press reports that some customers of banks and online businesses have been receiving fraudulent emails and pop-ups. These fraudulent emails request individuals to confirm their personal details, credit card details, or user name and password. We will never send an email asking for your security information or direct you to a web page that asks for this information. If you receive an email that appears to be from House of Francheska that you suspect is fraudulent, do not click on any link contained within the email or provide any credit card details.

Internet shopping is now at least as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits it can provide.Secure online shopping at House of Francheska. We take security very seriously and make your online shopping experience safe.

You will know you are a secure site when your browser goes into secure mode https:// and you see a locked padlock bottom right of your screen or a key icon in the grey bar, you know you are on a secure website.

Being in secure mode means that all of your details are encrypted. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else.

Our site supports 256 bit encryption and therefore keeps your details safe at all times. Our website is secured using Thawte please click on the banner to view details.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection.

No credit or debit card details are stored once your order has been processed. As an extra precaution we recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

If you have any further concerns about security we recommend you read IMRG official consumer Internet shopping advice www.consumerdirect.gov.uk

• Know who you are dealing with, get the sellers phone number and postal address
• Be aware of terms and conditions, check payment and delivery details
• Keep records of what you order
• EU law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection
• Only give your payment card details over a secure connection and never by email. Never disclose your PIN to anyone, and NEVER send it over the Internet
• You usually have at least 7 days to cancel an order and request a refund from an EU retailer
• Check your payment card statement carefully. You have at least 90 days to report a suspect transaction
• When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT
• Be cautious, as it may be difficult to seek redress if problems arise
• If you have a problem, contact the seller. Then, if you need to, contact the payment card company, your local Trading Standards Office, or any trustmark organisation the seller is registered with

You are very safe when you shop with us. If you have any concerns about Internet Shopping or need further advice please do not hesitate to contact us

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