House of Francheska Terms and Conditions

Cookies
With new technologies emerging on the Internet it helps us to deliver customised visitor experiences. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site and also allow us to make our web site more user friendly.

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your trolley, set up a new account or access an existing account will not be available.

Important - cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Delivery

House of Francheska delivers parcels to customers in mainland UK and Northern Ireland addresses and also Internationally. All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery charges and estimated timescales are specified in Delivery and Shipping We make every effort to deliver goods within the estimated timescales, however please allow for any bank holidays. House of Francheska shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. We provide tracking numbers with every delivery and every parcel is signed. We are proud to announce we have had no loss or damaged parcels, every parcel has been successfully delivered to the UK and Internationally.

Fraud Prevention

In order to protect you and us from fraud and theft, we will pass on information that we obtain if any disputes need resolving regarding fraud. Making identity checks and other information in our customer records, including how you conduct your account. A Fraud investigation service in fraud prevention and detection will be used.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within this website is made available for your own personal use and not for commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to and agree not to assist or facilitate to any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

You will notice there are images of famous actors and actresses and vintage advertisements, these are shown for information purposes only,to protect the contributor and photographer and any other ownership of this material by using the non function to copying from the website. It is not our intention to sell or use this material for any other purpose except to show for information purposes only. As expressed full copyright goes to the owner of the material, if you see something that belongs to you or you want your name added or additional information for credit please do not hesitate to contact us and we will comply with your wishes.

Liability and Indemnity

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

House of Francheska will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website House of Francheska will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and House of Francheska accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

The terms and conditions does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will take all precautions to keep the details of your order and payment secure unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Misrepresentation

All items are described to the best of our ability, using information either on the product or from the manufacturer. If you feel we have failed on the description we will give you back a no quibble full refund as long as the goods remain in the same condition when sent out. We would also like to mention "Vintage" means that the item has not recently been made and also means it has been used in the past, however, sometimes you can find pieces that have never been worn. All our items are quality checked and supplied in excellent condition unless otherwise stated in the descriptions. A Vintage piece of jewellery gives alot more character if left untouched, however, it is up to the buyer's discretion whether or not to preserve the beautiful patina.

Ordering
Please see our information page How to Buy off Our Website. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered inc of any shipping and if applicable any other additional costs and any discounts.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it - please refer to Returns and refunds.

Please print out these terms and conditions and the order acknowledgement for your own records.

Payment

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order, however, while we try and ensure that all prices on our website are accurate, errors may occur. If we discover there is an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by any method specified in Method of Payment

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are inclusive of VAT at the applicable current rates but exclude delivery charges, although on some occasions you will see the price includes shipping and insurance.

Privacy Policy

We fully respect customer privacy and do not sell or divulge any personal information supplied to us to any other third parties. Your personal details are treated as strictly confidential including name, email address, address, telephone and any other information collected by us. We do not see or collect any of your credit card details online, all your credit card details are processed through the secure gateway Protx. We only use your personal information which is your name and address to process and dispatch your orders and if you choose to sign up for our monthly newsletter.

We may use your information to keep you informed of products and services including special offers, discounts, offers, competitions and so on by one of these methods, Email, Telephone and Post. If you do not wish to receive any marketing material from House of Francheska please contact us to opt out.

Returns and Refunds
If the product has been damaged in transit or is faulty or you are not completely satisfied please contact us within 3 days of order receipt. When you receive your order, and you are not satisfied you have up to 7 days to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally dispatched from us. You must contact us to confirm which items are being returned and you will be liable to pay for the full postage on the returned goods.

We cannot refund on any pierced earrings and body jewellery or any other item that has a piercing. This is for health reasons. Please do not ask for a refund on these items.

Any free gifts associated with returned item(s) must also be returned at the same time. Please return item(s) to the address shown on your invoice along with a note for the reason of return. Refunds will be made to the original charged account on receipt of the returned goods.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Online Security
We take all steps to protect your personal information. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence.

Sometimes you will read press reports that some customers of banks and online businesses have been receiving fraudulent emails and pop-ups. These fraudulent emails request individuals to confirm their personal details, credit card details, or user name and password. We will never send an email asking for your security information or direct you to a web page that asks for this information. If you receive an email that appears to be from House of Francheska that you suspect is fraudulent, do not click on any link contained within the email or provide any credit card details. Please forward a copy to scams@house-of-francheska.co.uk.

Internet shopping is now at least as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits it can provide.Secure online shopping at House of Francheska. We take security very seriously and make your online shopping experience safe.

You will know you are a secure site when your browser goes into secure mode https:// and you see a locked padlock bottom right of your screen or a key icon in the grey bar, you know you are on a secure website.

Being in secure mode means that all of your details are encrypted. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else.

Our site supports 256 bit encryption and therefore keeps your details as safe as possible at all times. Please view our Thawte Certificate.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection.

No credit or debit card details are stored once your order has been processed.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

If you have any further concerns about security we recommend you read IMRG official consumer Internet shopping advice www.consumerdirect.gov.uk

Know who you are dealing with, get the sellers phone number and postal address
Be aware of terms and conditions, check payment and delivery details
Keep records of what you order
EU law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection
Only give your payment card details over a secure connection and never by email. Never disclose your PIN to anyone, and NEVER send it over the Internet
You usually have at least 7 days to cancel an order and request a refund from an EU retailer
Check your payment card statement carefully. You have at least 90 days to report a suspect transaction
When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT. Be cautious, as it may be difficult to seek redress if problems arise
If you have a problem, contact the seller. Then, if you need to, contact the payment card company, your local Trading Standards Office, or any trustmark organisation the seller is registered with

Additional Terms and Conditions for Buyers and Sellers

When you add an item to our Emporium Catalogue/Catalog you automatically agree to be bound by the additional following terms and conditions. To view our full terms and conditions please visit here >> Terms and Conditions

SELLERS

By submitting any material to House of Francheska including photographs and text received via email or other means, you automatically grant us the royalty-free, perpetual, irrevocable, exclusive rights and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content.

All Sellers who decide to sell through House of Francheska will have to sign our Sales Agency Agreement to protect both Seller and for us your acting agent.

You must pay your listing fee in advance when the fee has been received we will upload all relevant details to your allocated webpage by return.

The Seller and House of Francheska will agree a payment date for your sold item once your buyer has confirmed they have received their parcel and they are completely satisfied. Ideally we choose to pay you the seller for your sold item via Paypal or Bank Giro Credit for International Sellers and we can pay via Paypal, Bank Giro Credit or Cheque to UK Sellers.

All items sent to H.O.F is kept in our very secure lock-up with full insurance. There is CCTV and a 2 Dog Patrol covering our premises.

Deciding to buy off a seller who has chosen to sell through House of Francheska you automatically agree to be bound by the following conditions Besides House of Francheska selling their own items we also have private sellers around the World who sell through us. If it is a private sellers it will show on the listed item webpage their Name and Location.

All sellers items are sold through H.O.F we are their acting agents. If you have bought an item from a private seller, you have no legal comeback to approach House of francheska if your item or items turn out to be faulty or lost in transit. Please check the sellers returns policy showing on their listed item webpage.

Keep an accurate record of all email communications, invoices, receipts, record the item description for any future reference.

Like auction websites or website shops the buyer pays for their items up front and the seller will contact you when the item is going to be shipped with proof of dispatch. All parcels are sent via a recorded delivery for the UK and International for safe arrival. You will receive a tracking number with every purchase.This will give you peace of mind the parcel has been sent and is on its way to you.

If you decide to buy off a private seller using the House of Francheska Website we are not liable for faulty goods after your 7 days guarantee, all disputes will be between the private seller and buyer, however, this has never happened as we do thorough checks the sellers are of good standing and reputation.

OTHER INFORMATION

House of Francheska takes care to ensure that all private listings placed on the website are legal and honest.

We feel sure we have covered everything to bring you a safe, secure and a friendly service. If you think we should add anything else please let us know and we will consider your request.

Miscellaneous

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

House of Francheska shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

To provide increased value to our customers, we provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of such websites, including any advertising, content, products, goods or other materials or services on or available from such websites or resources or the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by House of Francheska.

House of Francheska reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

This website has a full copyright to House of Francheska and all rights reserved.

Website is operated by
House of Francheska
C/o Mrs Lorraine F Evans - Proprietor
Fishponds
Bristol
BS16 4EB
United Kingdom

Telephone: (+44) 0117 9658992
Email: contact@house-of-francheska.co.uk

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding House of Francheska website please do not hesitate to contact us.

Jolo Web Design
We are a family business, husband, wife and son team, who have gained multiple skills and experience since 1986 within the world of Information Technology. We decided to set up our own Web Development business after seeing there are many people who are looking for reliable, honest, trustworthy people to build them a website, help with understanding your computer to learning software applications. We want to show how the internet is very beneficial for everyone, the internet is definately the way forward for any business or for personal use no matter what age you are!