All items for sale on this website are showing in our new Catalog (screenshot as below). When you see something you are interested in buying please press on the showing by each item for sale to take you straight to the catalog this will give you more information on the price or you can add to your wish list, you can also give a review and if you are interested in purchasing you can add to basket and click on checkout. To open an account is free and secure although you do not have to open an account if you prefer not to do this and proceed straight to checkout.

Our catalog is secured if you wish to open an account. You will see the https:// and padlock showing in your browser.

The catalog and our website is using the 256 Bit Secure Socket Layer Certificate from Thawte. Please click on the Thawte banner to verify.

To view our online Catalog please click here >>>

Shipping and Returns

Shipping

Each individual item has its own presentation box and wrapped securely in bubble wrap for safe and secure arrival.

We send items in an appropriate sized jiffy bag and for multiple items we send in a secure box.

Royal Mail Recorded Delivery UK - Free shipping. Delivery time 3-5 days delivery
Royal Mail Special Delivery UK - This is a NDD Service - GBP £4.50
Royal Mail International Signed - Free Shipping. Delivery time approx 10 days depending on customs for your Country


We provide tracking numbers for all items sent to the UK and Worldwide.

Presentation for all our jewellery items. Vintage, Antique and Elizabeth Taylor Costume Jewellery is provided with all the fact sheets provided within the description showing on the website

Returns and Refunds

If the product has been damaged in transit or is faulty or you are not completely satisfied please contact us within 3 days of order receipt. When you receive your order, and you are not satisfied you have up to 7 days to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally dispatched from us. You must contact us to confirm which items are being returned and you will be liable to pay for the full postage on the returned goods.

We cannot refund on any pierced earrings and body jewellery or any other item that has a piercing. This is for health reasons. Please do not ask for a refund on these items.

Any free gifts associated with returned item(s) must also be returned at the same time. Please return item(s) to the address shown on your invoice along with a note for the reason of return. Refunds will be made to the original charged account on receipt of the returned goods.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Method of Payment

Paypal

Safe and secure transactions using the payment gateway Paypal using their own VeriSign secure 256 bit encryption. All major Credit/Debit cards accepted. Paypal accepts currency Canadian Dollar, Euro, Pound Sterling, US Dollar, Yen and Australian Dollar. You do not need a Paypal account to use your credit card.

House of Francheska are Business Verified Paypal Account Holders.

Paypal is trusted by millions Worlwide with no transaction fees being incurred to the Buyer. We can send a Paypal Money Request to your email address in your chosen Currency or you can pay by Paypal through our shopping cart.

Bank Giro Credit

You can pay via Bac's or Bank Giro Credit Transfer. When you check-out from your shopping cart you will see our bank details showing for you to choose this method of payment. This service is available to International and UK customers.

Cheque, Postal Order, Money Order and Moneygram

When you check-out to pay for your order through the shopping cart you will see this method of payment as Check/Money Order please select this item if you wish to pay via this service. More details on this service as below:-

Cheques and Postal Orders: We accept Cheques and Postal Orders made payable to House of Francheska from the UK. Please ensure you have your name and address on the back of the cheque or Postal Order and please allow 5 business working days for your cheque to clear. As soon as payment has cleared we will dispatch your order the same day.

Moneygrams from our International Customers: Moneygrams are arranged through your local Main Post Office. Currency must be in Pounds Sterling and made payable to House of Francheska.

Moneygrams from our UK and Europe Customers: Moneygrams are arranged through your local post office. Please visit this link to see how you can pay through your local post office Information on sending Royal Mail Moneygrams >>>

Address
House of Francheska
C/o Mrs Lorraine Evans
30 Briar Way
Fishponds
Bristol
BS16 4EB
United Kingdom

Telephone: (+44) 0117 9658992
Email: sales@house-of-francheska.co.uk

Our Guarantee
We guarantee a 7-day, no risk return policy - please read our terms and conditions before placing an order Terms and Conditions . All our customers can view their purchase when delivered and if not completely satisfied you can contact us for a full refund, terms and conditions apply. This will allow you to make your own personal decision for complete satisfaction.

Payments are accepted from National and International Customers
All Prices are inclusive of Vat 17.5%