How to use the Shopping Cart

How to add items to the cart
When you see an item you want to buy click on the Add to Basket tab (located under the price) you can add as many items as you like, the basket will automatically update with all your chosen items. You can view your basket at anytime by clicking on the view basket tab, usually located under the add to basket tab. You can see the view basket tab also throughout the website when you travel away from the shopping area to view other areas on the website.

To Check Out
Click on view basket and choose shipping method by pressing the small blue down arrow, once selected the cart will automatically update with this information. You are now ready to check out.

Click on Checkout and you will be taken to Romancarts Secure page (this is our shopping cart software) to input your personal details, delivery details and method of payment. After you have chosen your preferred method of payment you will taken to the secure payment gateway section to complete the transaction. All transactions will receive confirmation of your order and payment by return. We prefer your delivery address to be the same as your invoice address for security reasons, however we can deliver to your specified delivery address at our own discretion.

As soon as your payment has been received we will contact you when your item(s) will be dispatched and we will provide a delivery tracking number with every order. On most occasions you can receive your order within 2 working days for the UK and 5-10 working days for International.

Other Information
If you find using the online shopping cart a headache please do not worry. Send an email to sales@house-of-francheska.co.uk put in the subject line Website Order and in the message box please put the product code and short description of the item you wish to buy and we will send an invoice to you for payment.

If you visit another website without first checking out from your shopping cart all items will be lost, please ensure you checkout before leaving our website to visit another. There is no need to set up an account with us, we try to make things as simple and as easy as possible without the hassle of registering and setting up a new username and password. All purchases are sent via a recorded delivery service for safe arrival to International and UK buyers. Any questions please do not hesitate to contact us.

Short of Funds? no problem - We can provide a Layaway Service for your chosen item with an easy instalment plan to suit your needs, contact us if you require this service with the product code, short description of item(s) and we will contact you by return within 8 hours.

Who is Romancart and why do we use them as our secure online shopping cart? DO NOT click on this link if you have items in your shopping basket, all items will be lost. This is an external link taking you away from our website to view Romancart website    www.romancart.com/index.htm click to view their website >>>