Frequently Asked Questions
Why buy Vintage Jewellery?
Ah good question, judging by today's growing Fashion Industry, vintage Jewellery
is making a huge comeback, we found a recent article about Vintage Jewellery being used for a top fashion show
in New York and was a huge success. All our Vintage Costumer Jewellery is Authentic and Original from Top Designers of the time. See the Designers we have in
our catalogues All about the Designers
Yes, but why should I buy Vintage Jewellery?
If you take a look at our collection you will notice the designs
are truely unique and absolutely stunning. The quality and craftmanship that goes into each piece is brilliant in design and like
no other in todays modern world of jewellery. The quality of the materials they used shows they were beautiful back then
and still shows today they have still kept their sparkle, quality and excellence. You will be wearing a piece of jewellery that is unique
and know that you are wearing a rare and collectable item.
What presentation do you use?
Each item is individually given a presentation box at no extra cost, History on the Maker and any Patent details for the
Vintage Costume Jewellery This will prove its value as time goes on and passed down to your own family. also every other item on our website is secure in a presentation box.
I cannot see the image of the jewellery too clearly, can I request a further image to view?
Yes, most definately, We produce a photo image, however, you can never capture the true beauty and brilliance of the jewels.
We can only assure our customers our word is true. We try our best to take images that are clear, if we cannot capture the image too clearly then a full description
is given to each piece of jewellery.
How do I search for products?
You can browse our online catalogues searching for specific products and catalogue numbers
or have an overview on our sitemap Browse - You can browse through our catalogues
by selecting one of our main catalogues located at this link&mnsp; Shopping Catalogues.
When you have selected a catalogue you will be taken to the pages for that selection for further browsing.
Search -You can also search for products by name. To do so, simply enter the name of the item into the search facility and it will produce all of the products
which match your chosen word.
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What if I do not like the item I bought?
No problem, we will give you 3 days to look over your purchase and if you are
not completely satisified we will give a full refund, Terms and Conditions apply Terms and Conditions
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What if my item arrives faulty or damaged?
Contact us immediately to arrange the return of item for a full refund.
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Why should I buy off you?
This question was received from a UK customer and here is our answer - You can of course go online and buy from an oversea's destination, however, you must consider
the facts involved when buying from abroad. The whole process can take up to 10-20 days sometimes 30 days to complete. First you have to trust the person you are buying from, then there is
negotiation on shipping charges, then there is payment method, when that is agreed, it is time to send the order, the parcel can be delayed due to customs holding your item for
inspection and possible customs charges, if you are charged customs it should be the going VAT rate of the value of the item, its not just the VAT to pay you also have to pay
for the carrier to send from customs office, so in fact you are paying shipping charges from the overseas destination and then another charge from customs. The other factors are loss and theft of
parcels. When you buy from us we have done all this hard work for you and guarantee your parcel will arrive safe and secure!
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I am after something really special, can you help me?
Yes, you can browse through our online catalogue for items to buy, if there
is nothing to match your requirements we can source the most beautiful jewellery at very affordable prices, contact us with your needs and we will endeavour to
fulfil your request. Once we have sourced the item for you we will send you the details to look over and if you are happy and want to go ahead we will request
a small deposit to secure your order. We always keep you informed on progress.
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I want to hire some Jewellery, is this possible?
Yes we hire to the Commercial Sector and sometimes at our own discretion we will hire to
non commercial, we can supply a full information pack on hiring Jewellery, please contact us for further information
Please see more on our hire jewellery page. We apologise to our International Customers we do not hire our jewellery abroad. We are still in the process
of putting this together.
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What if I change my mind after paying the deposit for a hired item?
As long as the item has not left our premises we will give you the full deposit back.
If the item has been dispatched then we will retain a small portion to cover handling charges, mainly the postage and packaging costs. We are still processing the Hire
side of the business.
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I am getting married and need special attention to my jewellery, can you help me?
Yes, we can offer a couple of services for brides, one is we request what your needs are by simply
filling in our secure online Contact Us Form
Your information will be encrypted over the internet giving you full privacy.
We will then review it for you and once we have found the perfect jewellery for you,
we will send you the details to look over and you can place the order. The other option is to look through our online catalogue and if there
is anything you like we will reserve it for you. We can supply full details on how to pick your perfect jewellery for your big day or for any special occasion!
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Can you help on care and cleaning of jewellery?
We have a full reference library on different subjects to do with all sorts of jewellery,one reference is on care and cleaning of jewellery.
Please contact us on the area you require.
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Do you offer appraisals?
Yes, we do offer appraisals, Please visit here Our Appraisal Service
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I am an International Customer, what about Import procedures to my country?
All countries have their own Government Rules, you must check this out for yourself as we do not know about every
countries import rules concerning customs and any taxes. We send all parcels International Signed and have been sending parcels for a long time now, we have not experienced any problems sending abroad.
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Can you restore and clean jewellery for me?
No not at the moment, the only resource we have is a leaflet giving you full details on how to clean jewellery yourself and also we some very useful links on this subject
We will be looking into cleaning and restoration in the future. There is reference's on the internet and the library which may help you on restoration.
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Can I have a Layaway?
Yes, we will do a layaway for a maximum of 10 days, after the 10 day period the item will be returned back to stock at no extra charge.
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Why do I get prompted with this message - This page contains both secure and nonsecure items, do you want to display the nonsecure items?
The prompt is referring
to the Babelfish Translator and for the Google Search Box, everything on this website is safe to view. Rarely will come across this and it is nothing to worry about.
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Are my Online Payments Secure?
Yes absolutely, definately yes, we currently use Protx and Paypal as our secure payment gateways, our
Merchant Account is with Lloyds TSB Cardnet for all online transactions,
We do not see or hold any information regarding your credit cards or paypal account. If you do not have a paypal account it is very easy to open one and
it is free of charge. Please refer to our Payments Page Concerning Payment . You can also see our Security Policy in our Terms and
Conditions Terms and Conditions
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How do I order for home delivery and pay online?
When you have found the items you want to buy you can pay online or offline.
Pleaser refer to How to place an Order How to Pay for your order and How we Deliver your order
We currently use Romancart as our shopping basket, select the item to buy and you can view your items in the view basket before checkout.
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How can I find special offers and latest price cuts?
To take advantage of our special offers and latest price cuts, simply click on the Bargains and Clearance button on the homepage. Also all our
latest news and promotions will be on the updates page Latest News for Website and Promotions
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I want to pay for my order by cheque is this ok?
Yes, you can pay for your order by Cheque or Postal order which is only accepted from the UK
Please refer to our Paying by Cheque
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Do you have a brochure you can send me?
No sorry, all our products are dispayed online, we all have to save costs and to print brochures and send out would be too expensive. You can always print details off our website.
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Do you charge for Shipping?
Yes we do charge for shipping, however we do not overcharge we fully respect postage costs and will ensure you do not pay over the recommended shipping charge given to us by our couriers
which is Royal Mail. Please see our Concerning Shipping Charges however, on some occasions at the Companies discretion we send items FREE sometimes.
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What personal information do you take from me?
When you place an order we will need your Name, full postal address, telephone number and email address, we DO NOT pass any of your personal
details to any third parties, your details are treated as strictly confidential. Please read our Terms and Conditions for our Company Policy on Privacy
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A message from us........Do you need more help? Our customer service associates will try their best to answer any product question you may have and guide you through the process of buying jewellery. We want you to have the perfect stress free experience of shopping online. You can use our secure Contact Us Form your information will be encrypted over the internet giving you full privacy if you require any assistance. We will glady answer any questions, concerns or queries all you have to do is contact us and we will get back to you within 12 hours or even sooner we are online most of the day right up to early evening.
Click on View Basket to See All Your Items added to Your Shopping Basket Before Checkout
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